In preparation for GDPR, we acknowledge our responsibility to develop and maintain business-wide awareness of the impact of the changes. We take our obligations under data protection legislation seriously and have been working internally to review all of our processes to ensure that we are protecting and respecting the privacy of individuals.
Part of this process has been reviewing our data privacy policies to support the upcoming changes. At Simplytrak we will continue to maintain the very highest standards for data processing and also of data handling where we are the data ‘Controller’.
Any personal information that we gather for marketing purposes, as the ‘Controller’ at Simplytrak, is stored within our secure system and will never be passed to any third parties. As a service provider of Remote Tracking and Monitoring solutions for our customers, Simplytrak are the data ‘Processor’ and the customer is the data ‘Controller’.
We have been revisiting our Data Processing Agreement (DPA) to ensure that it meets the standards set by GDPR. If a customer has their own DPA we would ask that it is sent to us in sufficient time to meet the May deadline. We will need to review each DPA individually before signing the agreement.
As the ‘Processor’ we will never ask a customer to add any personal data to the Simplytrak system as a requirement to our services. If the customer as the ‘Controller’ wishes to do so this is their full responsibility to ensure that it complies with Data Protection Laws and to grant viewing rights to other users.
Any data that is stored within the Simplytrak system or obtained by Simplytrak in the course of an agreement with a customer will be strictly confidential and will not be copied, disclosed or processed in any way without the express authority of the customer.
If a customer wishes to no longer use our services, if requested, we can transfer a copy of all data to the customer or destroy this using a secure method which ensures that it cannot be accessed by any third party.
At Simplytrak we take security very seriously and adopt a number of strict security measures to take necessary steps to protect against any unauthorised or unlawful processing of data. We will also never engage with any sub-processors or third parties without the prior consent from a customer.
If you have any further questions on our compliance to GDPR please get in touch at compliance@simplytrak.com and we will be happy to assist with any queries
Here’s a closer look at some of the key benefits of lone worker tracking of your mobile workforce:
If your lone worker employees are working in environments that may mean they could encounter a risk to their safety a personal tracker gives the worker, and you, added security. This allows for a member of staff’s location to be identified quickly and accurately at all times. The small personal trackers are also discrete and can include a ‘panic’ button and ‘call me now’ button meaning that the employer can be alerted in seconds- a lifeline when they most need it.
All of your mobile workforce’s locations will be tracked on the system in real-time and the historical playback means that you have the information ready to provide to your customers, if required. The location information can then be used for assistance in queries from customers that are awaiting a delivery or if there are any discrepancies about the worker’s location or route taken.
Mobile workforce tracking allows businesses to schedule jobs for team members depending on their location. This means more jobs can be completed in the day with the easy identification of the nearest worker to complete a service call.
The lone worker tracker links to the Simplytrak system with a number of reports that will reduce administration time for your business. Timesheets can be automated to download from the system, eliminating the need for the worker to record the time at each specific job location. The time to process billing information for the customer is then decreased and always accurate.
Increased visibility of worker activities and locations will allow the planning of the most efficient routes to maximise the working time of the team members. It can also encourage workers to work to their planned schedules.
If you would like to know more about how lone worker tracking can protect and improve the efficiency of your mobile workforce please contact Ian Wood our Business Development Manager at E: ian@simplytrak.com or on T: 01430879197.
Unfortunately, vehicle theft has occurred three times recently for the car and van hire company. Fortunately, the Simplytrak system has played a key part in locating and recovering the stolen vehicles on each occasion. Having recently installed the trackers on to their entire fleet, the company were able to immobilise each van immediately and mitigate their risk.
Practical New Milton could easily identify, through the Simplytrak system, the location of the stolen vehicle and pass the location on to the police. They police used the information to be swiftly at the scene of the stolen vehicles having been notified of their location. The vehicles were then recovered for the company. This was only possible through the effective use of the Simplytrak system. Once found it was an instant and remote process to remobilise the vehicles again.
The Simplytrak solution exceeds the expectations of many customers with its advanced features (part of a standard offering) and delivers many efficiencies to their businesses. The system uses turn-by-turn tracking, with a minimum of 60 second update, as standard. This ensures that the location is extremely precise and journey replays follow the roads perfectly. This is as ideal for locating a vehicle hastily if it is stolen, as it is for recording accurate mileage and fuel usage.
Practical Car & Van Rental of New Milton first contacted Simplytrak because they were looking to find a solution that did not rely on the authorities to find stolen vans. The immobilisation features fitted the requirement to a tee.
Jon Wakefield Managing Director at Practical Car & Van Rental of New Milton commented,
“We are extremely pleased that we are able to immobilise our vehicles, meaning that in circumstances like this locating and recovering is a quick and straightforward process. We chose the Simplytrak system with the immobilisation feature and the smooth resolution to the incidents highlights that we made the right decision.”
The case at Practical New Milton demonstrates a dramatic saving made to the customer of both time and expense by utilising the features of the Simplytrak system. Downtime and disruption compounding the actual theft itself.
Simplytrak CEO Andrew Johnson added,
“Although we always hope that events like this don’t occur, if they unfortunately do we are glad to hear that our solution has offered our customer a successful outcome. In this particular incident, we were able to immobile the vehicles for Practical Car & Van Rental New Milton to ensure that the vehicles could be located and recovered quickly. They also have this feature themselves so they don’t even need us to be involved each time.”
To learn more about how vehicle tracking and immobilisation can improve the management of your company or rental fleet please contact Ian Wood our Business Development Manager at E: ian@simplytrak.com or on T: 01430879197.
Lets take a closer look at some of the benefits that a fleet management system can deliver to a your fleet.
A fleet management system can help to analyse a driver’s behaviour more effectively, looking at driving activities such as speeding and harsh braking. This tool will allow for any unwanted driving habits to be identified that could put the worker at risk of an accident or potentially cause the vehicle damage. The downtime caused by accidents often cause much greater costs for the company than the accident itself. Minimising risk is a key factor in keeping down costs too. A fleet management system can also identify if the vehicle is left idling in real-time. This may be due to the driver making a delivery or waiting to start a job, which both cause increased risk/maintenance and unnecessary fuel consumption. Using the detailed driver behaviour reports the fleet manager can then use this data to educate their team on ways to improve their driving performance – benefitting both the business and the driver.
Reducing downtime can be a key area to improve productivity. A fleet management system will allow businesses to make informed decisions and schedule trips more efficiently, which will assist in reducing the downtime of their vehicles. The system can help with optimising planning too as fleet managers will be able to assign tasks whenever they spot an idle vehicle and schedule jobs by proximity or any other metric. This means the number of trips each day can be increased by tackling the workload of a fleet in a strategic way.
A business can easily stay on top of vehicle maintenance with a range of alerts set up to the fleet manager. The data can help to identify if any maintenance or inspections are needed. Healthy vehicles waste less fuel and are more efficient, reducing the risk of any unwanted repairs that may come up. An immobilisation feature can provide extra security and reassurance if theft occurs. The innovative technology means it is as simple as sending an SMS to immobilise a vehicle. The time taken to identify the location and potentially recover the stolen vehicle can then be significantly decreased.
Paperwork is time consuming and reduces productivity. A fleet management system will help drivers, dispatchers and managers reduce paperwork as the system can automatically track and record the details of the time spent at a job. This takes away the need to rely on the worker to remember to log the details. Mileage records can also be recorded by an accurate turn-by-turn updated system, eliminating the use of paper records and ensuring a correct submission to the tax office every time. It also allows for accurate invoicing which reduces customer complaints and increases customer satisfaction.
Excess fuel consumption is bad news for a business and the environment. A fleet management system can provide fleets with the most efficient routes, saving time and eliminating unnecessary fuel expenses. A fleet manager can also set reports to inform them if engines are left running or vehicles are being used out of hours.
At Simplytrak we are delighted to be able to offer all the above features and more for your fleet as standard. Get in touch for a quote and you might be surprised how small the cost is, with no up-front fees and significant savings to be made for your business. For more information on our fleet management solution please contact Ian Wood our Business Development Manager at E: ian@simplytrak.com or on T: 01430879197.
A Hampshire car and van rental company is able to keep sight of its fleet with cutting-edge turn-by-turn vehicle tracking provided by Simplytrak.
Practical Car & Van Rental of New Milton already had a vehicle tracking solution in place but there were a number of limitations to the system which meant it no longer met the business’ needs. In particular they were looking for a solution that had an immobilisation element, for protection if a vehicle was stolen.
The Simplytrak stolen vehicle tracking and immobilisation feature gives the customer extra security and reassurance if theft occurs. The innovative technology means that the time taken to identify the location of a stolen vehicle is significantly decreased and the chances of recovery enhanced.
The Simplytrak solution exceeds the expectations of many customers with its advanced features and benefits for their businesses. The system has turn-by-turn tracking, with a minimum of 60 second update, as standard. This means that the location is extremely precise as journey replays follow the roads perfectly. This is as ideal for locating a vehicle swiftly if it is stolen as it is for recording accurate mileage and fuel usage. Practical New Milton are also now able to monitor the whereabouts of their vehicles and a defined geo-fence on the system alerts the fleet manager to restricted out of bounds usage.
Jon Wakefield Managing Director at Practical Car & Van Rental New Milton was impressed with the features of Simplytrak solution, ‘We were really pleased to find a robust tracking system that has the immobilisation feature that the we needed. After seeing demos of other systems where the location tracking was less accurate, it was great to see how exact the Simplytrak system was when pin pointing a position.”
The system also offers the extra features that Practical New Milton needed at a comparable price point to the solution they had been using previously. “The competitive price point was also of high importance due to the number of vehicles we were installing the system into and an added bonus was not having any set up or installation costs at all.” said Mr Wakefield.
The contract with Practical New Milton demonstrates the diverse range of benefits that vehicle tracking solutions can provide in contrast to the more traditional benefits that Simplytrak’s solutions are regularly out sought for. The solutions are also all-inclusive with no stripped-down offerings or hidden costs involved.
Simplytrak Director Andrew Johnson added, “We are delighted to welcome Practical Car & Van Rental New Milton as a Simplytrak customer and it is great that they will benefit from all of the innovative features that we have developed as part of our vehicle tracking solutions. As a reliable and trustworthy solution provider, we offer an exceptional customer experience and many features that are often regarded as ‘extras’ we are pleased to be able to offer as standard. Simplytrak look forward to working with Practical New Milton for many years to come.”
To learn more about how vehicle tracking can improve the management of your fleet or rental fleet please visit our website or contact Ian Wood our Business Development Manager at E: ian@simplytrak.com or on T: 01430879197.
The Simplytrak servers hold a record of all the vehicle’s movement from the moment the units are installed until years after the vehicle has left the fleet. This means that the driver’s activities can be accounted for at any date and can be viewed on demand by the customer.
Through analysis of the fleet data, Simplytrak were able to conclusively establish with the customer that none of their vehicles were at the location where the incident happened, anywhere near to the dates/times involved. They also provided evidence for the Council’s legal team that this was the case.
“We really cannot thank you enough, both for the information and the speed at which you have delivered. In this case the report has proved that the vehicle alleged to have caused the damage was not in the area on either date” said the covering supervisor. Whilst the Council asked not to be named, the incident highlighted that fraudulent claims will not succeed if your fleet is covered by an effective tracking system from a reputable provider.
Andrew Johnson, CEO of Simplytrak, stated “Whilst we have one of the quietest customer service departments in any business, we are always happy to assist in these instances. Our systems are seriously robust so need little back up. However, whether it is assisting the police in pinpointing a stolen customers vehicle or a customer who, for whatever reason, cannot view their PC or smartphone app, we regularly help as an added service”.
To learn more about how vehicle tracking can improve the management and protection of your fleet and drivers, please contact Ian Wood our Business Development Manager at E: ian@simplytrak.com or on T: 01430879197.